Telecom Basics Series

Series Highlights

The Ossidian Telecoms Basics Series, comprising fourteen eLearning modules, is a comprehensive introduction to the latest telecommunications technologies and fundamentals, including business operations and support services including project management, customer care, rating and billing, digital broadcasting, data/voice networks and equipping the eLearner with an overview crucial to understanding the processes, operations and technologies and standards of any communications services provider.

Course Contents

Introduction to Data-communications

  • Introduction
  • Basic concepts
  • Protocol stacks
  • LAN/WAN
  • TCP/IPv4
  • IPv6
  • Datalink
  • ATM
  • MPLS
  • Mobile Regulatory/Business
  • Real-time
  • Convergence
  • Frame relay
  • DSL
  • Bandwith

 

Introduction to Telecommunications

  • Introduction
  • Basic concepts
  • PCM & voice coding
  • Multiplexing
  • Transmission
  • Switching
  • Traffic engineering
  • Signaling
  • Billing
  • Cellular
  • Packet-based
  • Broadband
  • VoIP
  • Cable
  • Regulatory

 

Introduction to Wireless

  • Introduction
  • Basic concepts
  • Modulation
  • Multiple access
  • Cellular GSM, CDMA
  • Fading Countermeasures
  • Fixed Wireless
  • Frequency planning
  • Antennae
  • Duplex/Simplex
  • Power budgets
  • Cell planning
  • Signal loss
  • Satellite

Introduction to Digital Broadcasting

  • Advantages of digital broadcasting
  • Terminology and techniques
  • Background to digital broadcasting
  • DVB standards
  • ITU and MPEG
  • Encoding, compression and transport

Introduction to Voice over IP

  • Convergence of voice and data networks
  • Architectures, devices and protocols
  • Security
  • Network Convergence
  • VoIP
  • QoS Protocols
  • H.323
  • Gateways
  • Gateway Protocols
  • Session
  • Initiation Protocol
  • Case Examples
  • Security

Introduction to Convergence

  • Telecommunications convergence
  • Functional
  • convergence
  • Technological convergence
  • Geographic convergence
  • TISPAN
  • LTE standardization by ETSI and 3GPP
  • Convergence challenges faced by network operators and ISPs

Introduction to Telecoms Project Management

  • Project lifecycle
  • Planning
  • Estimating
  • Schedules and resource allocation
  • Outsourced activities
  • Personnel and Process issues
  • Product & technology issues
  • Introduction to formal methodologies including Waterfall, PRINCE/2, SDLC, RUP, RAD

Introduction to Telecom Fraud

  • Fraud in telecoms
  • Types of fraud
  • Fraud characteristics
  • Common frauds
  • Key steps taken by fraudsters
  • Patterns of fraudulent behavior

Introduction to Mobile Wallets

  • Mobile payment and banking
  • Contactless payment
  • Smartphone based mobile wallets
  • Benefits of NFC and Barcode POS systems

Telecommunications Customer Care

  • Introduction to Telecommunications Customer Care
  • Introduction to Customer Relationship
  • Management
  • Customer-Telco Contact Cycle
  • Managing Service Prospects
  • Account Set-up
  • Selling Services
  • Service Provisioning
  • Account Hierarchies
  • Credit Management
  • Invoicing
  • Payment Types
  • Payment Processing
  • Payment
  • Review
  • Delinquent Accounts

Wireless Rating & Billing Fundamentals

  • Wireless technologies, components and infrastructure
  • Wireless network structure
  • Numbering plans
  • Roaming
  • Event Detail
  • Records
  • Billing cycles
  • Charge types, pricing and prepaid service
  • Rating of events
  • Bill processing
  • Interconnect accounting.

Wireless Rating and Billing Advanced

  • Event processing and rating
  • Consolidation of Event and Billing Information
  • Validation
  • Account Discounts
  • Non-Event Charges
  • Payment and Adjustment Information
  • Calculation of Finance and Penalty Charges
  • Application of Taxes and Tariffs
  • Invoice Structure and Generation of the Invoice
  • Revenue Assurance in Event Processing

Revenue Assurance

  • Telecommunications Revenue Assurance
  • Billing
  • Integrity
  • Managing Account and Usage Fraud
  • Controlling Bad Debt
  • Account Analysis
  • Managing Credit
  • Managing Collection Activities
  • Managing Customer Churn
  • Writing Off Bad Debt
  • Customer Service and Revenue
  • Assurance
  • Billing Systems